Application Engineer

Job Description
• As a level one Application Engineer, this individual must be team oriented and flexible, and actively seek to share information and assist his peers.
• Possesses excellent communication skills, both oral and written.
• Demonstrates strong system repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge.
• Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly.
• Cross trains on products serviced in the field, and displays proficiency in servicing X-Ray product line.
• Eagerness to work on special projects, some of high visibility, and/or in direct support of applicable project lead, as assigned.
• Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others.
• Has a working knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed.
• Troubleshoots, services, installs (deploys) and repairs X-Ray equipment.
• Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed.
• When not on travel, individual will provide assistance to the Technical Support staff.
• Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.
• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
• Order, install, and return parts and manages repair parts cycle time.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Ensures that tools and test equipment are properly maintained and calibrated.
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
• Possesses a solid level of technical knowledge on the company’s X-Ray technologies.
• Maintains clear and concise business communication proficiency, both oral and written.
• Establishes and maintains a close relationship with Product Managers in order to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Travel, and/or work over working hour’s times as required.
• Comply with and ensure department compliance with Company health, safety and environmental policies.
• Other duties as required.

Job Details

Date Posted: 2017-08-02
Job Location: Al Kuwait, Kuwait
Job Role: Engineering
Company Industry: Other

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor's degree

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