Bilingual Address Validation Officer

We are an urban logistics company that emphasizes on technological capabilities. It’s an interesting new startup that’s looking for a bright address validation who truly outclass in the techniques of operations. The Address Validation will liaison between Customers and Restaurants. The job duties and responsibilities will be as follows but not limited to:
JOB DUTIES & RESPONSIBILITIES:
• You will be responsible for acting as a liaison between Customers and Restaurants. Assist with complaints, orders, errors, account questions, billing, cancelations, and promotions, suggest a restaurant, area/zone and other queries. As well as the following but not limited to it:
• Resolve Address & Driver complaints via phone, email, mail, social media or live chat.
• Use telephones to reach out to Drivers and verify account information.
• Greet Customers warmly and ascertain problem or reason for calling.
• Provide feedback to Tech Team to cancel or upgrade accounts.
• Assist to add the multiple delivery addresses in a single account.
• Follow up with the driver about the address validation.
• Advise on company information.
• Suggest solutions when package damage or spills & Handle package recalls/cancelation.
• Persuade Drivers to use website/app to order more and more.
• Utilize computer technology to handle high call volumes.
• Close out or open call records.
• Compile reports on overall Customer satisfaction.
• Perform related work as required.
• Liaise with the Fleet Supervisor, Operation Manager & Restaurant Manager for the addition or cancelation of the order.
• Demonstrate a true passion for Operations by proactively seeking ways to surprise and delight our Clients, always going above and beyond.
• Handle changes in policies or renewals.
We value a job well done rather than unreasonably long hours.

Job Details

Date Posted: 2017-09-25
Job Location: Doha, Qatar
Job Role: Logistics and Transportation
Company Industry: Distributions and Logistics

Preferred Candidate

Career Level: Entry Level
Degree: Diploma

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