Call Center Supervisor – BPO+

– Assist in the formulation of targets for individuals and teams
– Hire and onboard new employees
– Answer questions from staff and provide guidance and feedback
– Anticipate escalation and take over calls when needed
– Devise ways to optimize procedures and keep staff motivated
– Measure performance with key metrics such as call abandonment, calls waiting etc.
– Ensure adherence to policies for attendance, established procedures etc.
– Keep management informed on issues and problems
– Prepare monthly/annual results and performance reports

Job Details

Date Posted: 2017-05-03
Job Location: Doha, Qatar
Job Role: Management
Company Industry: Employment Placement Agencies/Recruiting

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor's degree

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