CALL CENTRE SUPERVISOR

Main purpose of job
To supervise the staff of the call centre to ensure that they respond to
all incoming calls to established standards and meet their performance
targets.
Main responsibilities
1. Supervise call centre staff to ensure that they are appropriately
motivated and trained and carry out their responsibilities to the
required standards.
2. Allocate workload to call centre staff, ensuring that it is evenly
distributed and that business targets are met.
3. Monitor the service levels provided by the call centre to ensure
that all quality standards are met.
4. Assist in the recruitment and selection of staff for the centre.
5. Maintain all required records of activity levels for management
control purposes.
6. Investigate and resolve any problems arising in the course of
providing the service.

Job Details

Date Posted: 2017-09-06
Job Location: Riyadh, Saudi Arabia
Job Role: Management
Company Industry: Human Resources

Preferred Candidate

Career Level: Mid Career

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