Contract Management and Customer Service Consultant – NASSER BIN KHALED

– Handle Contract Management processes and ensure delivery on all customer requests within SLA
– Accurately Administer processes assigned to the role within the operations portfolio covering efficient management of Customers, Contracts and Assets
– Ensure the customer is loaded, Contract initiation, LPO's, Activation and terminations having specific and high responsibility for accuracy and correctness
– Receive and address customer queries via telephone, mail or other communication channels
– Understanding arrears management/collections
– Understand the Vehicle license renewal process, Contract closure procedures and the formalities involved in the release of mortgage
– Be the reliable, responsive and professional interface of the company to the customers and dealers
– Maintain working knowledge of process improvement tools and methodologies

Job Details

Date Posted: 2017-08-06
Job Location: Doha, Qatar
Job Role: Customer Service and Call Center
Company Industry: Automotive; Financial Services

Preferred Candidate

Career Level: Mid Career

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