A Customer Service Advisor provides a full customer service function externally and internally to whom products, services, programs and information must be provided to i.e. Subscribers, Call Centre Manager, Supervisors and affiliated departments.
• To provide excellent after sales support through inbound calls and to maintain and retain customers.
• Answer general inquiries – e.g. programming, billing, TV guides requests
• To be able to provide basic technical support.
• To update callers information and to collect relevant data in every received call.
• Maintain and update customer information.
• Demonstrate a professional attitude ensuring that customer expectations are met.
|Job Location:||Amman, Jordan|
|Job Role:||Customer Service and Call Center|
|Career Level:||Entry Level|