Customer Experience Partner – Maersk Line

The Customer Experience Partner shall actively build strong relationships with customers, gain understanding of their business, deliver excellent customer service and maximize commercial opportunities.
This will include the proactive identification of new customers and the ongoing development of existing customer relationships with the objective to deliver volume and yield targets and grow Safmarine’s presence in the market.
Responsibilities include:
– Build strong and lasting relationships with customers and provide second-to-none customer experience.
– Take full responsibilities and end-to-end ownership of customer shipments and issues.
– Engage in constructive problem resolution and provide solutions.
– Act and communicate proactively and keep customers informed of any issues or changes in the booking.
– Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
– Work independently and assist the team in realizing goals and standards – share knowledge and best practices.
– Hunt leads and follow up on opportunities for new customers, lost or inactive accounts as well as regular accounts. This includes conducting campaigns and sales promotions in the market place.
– Ensure all products and services are sold to the customer to maximize Safmarine’s share of wallet and our overall business profitability.
– To deliver a positive customer experience for all customers and to ensure a smooth execution of the end – to- end shipment lifecycle by working closely with the customer and internal teams.

Job Details

Date Posted: 2017-09-19
Job Location: Al Kuwait, Kuwait
Job Role: Logistics and Transportation
Company Industry: Shipping

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor's degree

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