Customer Relationship Officer (based in Abu Dhabi & Dubai) – Arab Bank plc.

Accountable for:
– Marketing bank’s products and services through direct and cross selling to achieve branch goals and increase customer base and revenue .
– Providing professional, and high quality service that meet customers’ requirements and exceeds their expectations.
– Developing the relationship with customers, and ensuring that customers profiles are updated (through implementing the KYC principle – Know Your Customers).
Key Roles:
– Identify customer needs and fulfilling it with proper bank’s products or services.
– Handle customers requests/inquiries related to their accounts,products & services in a professional manner & serving all customers regardless of segment up to the level of their full satisfaction.
– Promote & sell bank products/services to achieve the yearly set targets .
– Migrate customers to various channels ( PB,IB, ATM, cheque deposit box, SMS)
– Ensure that brochures are up to date and in place
– Carry/handle efficiently custody items, keys as per custodian matrix and relevant P&P
– Adhere to Branch Operating Model .
– Carry out any task requested by BM.
The daily activities: CRO is supposed to bring New clients by visiting companies and is suppose to generate business from existing customers thru cross sell the products. The working hours of the CRO should vary between sales and service, the percentages are: 80 % sales versus 20 % service and they should be doing field visits.

Job Details

Date Posted: 2017-09-17
Job Location: Abu Dhabi, United Arab Emirates
Job Role: Customer Service and Call Center
Company Industry: Banking

Preferred Candidate

Career Level: Mid Career
Nationality: Jordan; Lebanon; Palestine; Syria
Degree: Bachelor's degree

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