Customer Service Officer

A leading company in Kuwait is in need for customer service officers who will introduce a new deep cleaning solution for mattresses. The machine dissolves dirt inside the mattress and removes it killing bacteria and viruses The Customer service officer will be responsible of promoting the product to the customer and demoing how it works.
• Welcoming and greeting each customer on receiving the call / customer in person.
• Following all reasonable instructions as requested by the management.
• Act as a link between the client – service center – management.
• Maintain records of all service center activity as well as calls flow to assist in strategic business development.
• Being aware of all in-store promotions, such as credit facilities, activities etc as some clients wish to enquire on these matters.
• Being constantly aware of customers and their needs.
• Having an excellent and up to date knowledge of all products, their warranty procedures, basic troubleshooting.
• Always thanking the customer for visiting / calling and say goodbye
• Following all reasonable instructions as requested by the management.
• Make cold calls / calls to prospective clients and increase market share.
• Aim to maximize productivity and minimize costs while maintaining a high standard of customer service.
• Analyze records of customer inquiries, purchases, service requests and complaints to identify trends.
• Able to react to change productively & handle other essential task assigned by the superiors;
• Maintain compliance with all company policy & procedure.
• Working as a team with every member of the organization.

Job Details

Date Posted: 2017-07-27
Job Location: Al Kuwait, Kuwait
Job Role: Customer Service and Call Center
Company Industry: Industrial

Preferred Candidate

Career Level: Entry Level
Degree: Bachelor's degree

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