Customer Service Representative – Hilti Emirates LLC

Customer Service Representative
What’s the role?
We’re looking for customer service representatives to join our regional sales team taking inbound calls. But this is no ordinary sales team. Our people come from all different backgrounds with a shared dedication to high performance, consistent results and exceptional customer service.
Who are Hilti?
We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 23,000 people in more than 120 countries, we’re a great place for you to show us your worth as you learn, grow and carve-out your career.
What does the role involve?
As a customer service representative, you’ll be front-of-house for our esteemed and trusted brand. Ours is a premium product, and our customers expect outstanding service to match. When they call for advice, you’ll be there to answer any questions and to give each client relationship a friendly, personal touch. You’ll have a number of accounts, including small and large businesses, and you’ll deal with a range of specific Hilti products.
As part of our high-performing sales team, your job is about fostering our strong relationships to create loyal business partners. This means using your product knowledge to find solutions to their needs and to cross-sell our innovative tools with additional software and services. Your interaction with our customers is integral to both the success of our company and your promising career.
Hilti Emirates is proud to rank 7th in Great Places to Work 2016-2017.
What do we offer?
We’ll give you the training you need to excel in your role and, because we filter our calls, you’ll only be asked about products in your specialist area. You’ll also enjoy a positive and supportive team environment.
Day to day, you’ll report to your Customer Service Team Leader, who will also be there to help guide you in your career.
Why should you apply?
We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.
More importantly, you need:
– An excellent telephone manner
– Exceptional interpersonal and negotiation skills

– Good computer skills (ideally SAP)
– High commitment to customer satisfaction
A degree would be great, but we’re more interested in your enthusiasm to learn and your dedication to delivering superior customer service.
If we’re impressed with your CV, we’ll invite you for an interview & introduce you to the team.
Tempted to apply or find out more? Go to hilti.com/careers.

Job Details

Date Posted: 2017-08-19
Job Location: Dubai, United Arab Emirates
Job Role: Customer Service and Call Center
Company Industry: Construction/Civil Engineering

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor's degree

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