Fleet Dispatch Supervisor – Automak Automotive Company K.S.C.C

– Leads and monitors a team of Operation Dispatchers in their daily tasks to pick up and deliver customer vehicles on time.
– Attends customer complaints, checks the customer vehicle, verifies the complaints and arranges to perform necessary works by the service workshop.
– Reviews and monitors the replacement fleet availability in all dispatch operation branches and arranges to perform daily inventory of replacement vehicles, pool vehicles and monitors the readiness of fleet vehicles.
– Oversees and ensures that the replacement vehicles issued by Dispatchers are as per the company policy and guidelines matching each segment and class of vehicles
– Monitors the vehicle repair status at the service workshops to ensure on time completion of repair works.
– Ensures customer satisfaction by attending and confirming that all customer requirements are met and delivered on time.
– Monitors and makes sure that all pool drivers are groomed in professional appearance as per the company policy.
– Prepares and monitors the utilization of drivers by ensuring that all drivers record the time in/ time out for the daily tasks assigned to them.
– Monitors and controls the issuance of Fuel cards for the replacement vehicles, prepares and submits Fuel card utilization report for reconciliation of new fuel cards from Accounts dept.
– Monitors and assigns all replacement pool vehicles for periodic maintenance or service as per the maintenance schedule and vehicle needs.
– Ensures and monitors the cleanliness and readiness of all original customer vehicles and replacement pool vehicles at all times. (Free from dust, dirt, odor free etc.)
– Oversees and makes sure that Dispatch reception area is clean, well-organized, and all facilities (newspaper, coffee machine, PC. etc.) available / working properly on a daily basis.
– Prepares and analysis Fleet utilization report, driver utilization reports and submits to Manager with recommendations for improvement.
– Prepares duty schedule for Dispatch staff, attendance reports and overtime reports and submits it to the department Manager for authorization.
– Other duties as required

Job Details

Date Posted: 2017-07-24
Job Location: Al Kuwait, Kuwait
Job Role: Logistics and Transportation
Company Industry: Automotive

Preferred Candidate

Career Level: Mid Career
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: Diploma

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