Head Barista/Waiter – Bellaria Restaurants Management LLC

We are looking for a Head Barista/Waiter/ss for our Restaurant in Jumeirah, THE MAELU RESTAURANT & CAFE.
He/She should be responsible for,
• Greets all customers with fast, friendly, personalized service and develops a rapport with customers.
• To assist the Store Manager in supervising of team members, by proactive and interactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their meal experience.
• To ensure that relevant grooming standards adhered to, both personally and by the team, reflecting a professional image for our guests
• To attend pre-service briefings for daily updates, ensuring tasks are followed up efficiently prior to guest’s arrival
• Manage and overlook the duties and responsibilities of baristas/waiters and provide necessary training to them.
• Ongoing training and support in coffee making for the cafe
• Reports all customer complaints to the manager on duty.
• Responds proactively to prevent customer service situations.
• Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
• Maintains efficient, friendly service standards and demonstrates such standards when training other team members.
• To ensure that tables are appropriately cleared and re-set
• To coordinate the service of food and beverages together with Manager efficiently and accurately
• To prepare and present bills accurately
• Informs the manager on duty of any operational inconsistencies
• Ability to follow company policies and procedures.
• Supervising staff and volunteers to ensure exceptional customer service
• To be responsible for training new team members
• To adhere to all health and safety instructions and not to do anything that might endanger themselves or others; to report to their line manager any dangerous situations in the work place or any shortcomings in health and safety arrangements that they perceive.
• To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the manager/assistant, followed by effective communication
• To report and follow up all maintenance defaults affecting efficient and professional delivery of service
• To wish “farewell” to all guests, ensuring guest satisfaction has been reached
• To perform all duties related to restaurant closing shifts

Job Details

Date Posted: 2017-08-03
Job Location: Dubai, United Arab Emirates
Job Role: Hospitality and Tourism
Company Industry: Hospitality/Tourism/Travel
Monthly Salary: US $1,500

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor's degree

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