Implementation Analyst – Manpower Middle East

Position Summary
Global Client Support Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for the Client. This includes day-to-day operations and product support, back office support and customer performance reporting.
Job Scope
This is an individual contributor role responsible for identifying and resolving issues of moderate complexity. This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance.
Responsibilities:
Lead project management of implementations for client institutions and processors in assigned region to ensure customer expectations are exceeded.
Coordinate directly with clients to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.
Manage routine and non-routine, moderately complex processing and change requests, as well as support client initiatives.
Assess operational opportunities to increase service quality or efficiency.
Prepare and maintain detailed project plans, status reports, and issues logs.
Build and enhance positive working relationships with client institutions, processors and internal stakeholders.
Represent client system and operational requirements to internal Client organizations.
Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.
Coordinate internal Client resources to ensure delivery on commitments.
Report client project accomplishments and deliverables to management monthly.
Update and enhance internal support documents to assist internal and external stakeholders.
Support biannual business enhancements and all Client mandates.

Job Details

Date Posted: 2017-08-03
Job Location: Dubai, United Arab Emirates
Job Role: Support Services
Company Industry: Employment Placement Agencies/Recruiting

Preferred Candidate

Career Level: Mid Career

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