IT Technical Support Associate – Service Desk – Alghanim Industries

The Technical Support Associate will deliver world class 1st/2nd level technical support related to all key services & systems supported by Information Technology. Support may be given in via telephone, remotely, email & on-site field visits.

You must be knowledgeable in a broad, constantly evolving assortment of Information Technology, policies, procedures, & must possess the maturity & reliability to provide user support accurately & consistently.

• Support the end user client environment such as Desktops, Laptops, Mobiles, IP Phones and client applications.

• Incident troubleshooting, analysis, resolution and/or escalation.

• To provide a single and quality point of contact for IT customers

• Monitor the status & progress toward resolution of all open incidents.

• Perform classification; prioritizing of incidents dependant of the impact of the issue.

• Quick & efficient handling of IT incidents & service requests on first contact.

• Work closely across IT in achieving common goals.

• Work effectively as a team member.

• Develop knowledge of client business & IT environment with the goal of increasing first-call resolution rates.

• To perform out of hours duties as directed and documented as per schedule.

Job Details

Date Posted: 2017-09-17
Job Location: Al Kuwait, Kuwait
Job Role: Information Technology
Company Industry: Retail/Wholesale

Preferred Candidate

Career Level: Entry Level

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