Liaison Hotel

Financial: Satisfied Shareholders
• Ensures that all requirements are correctly and efficiently communicated, followed through on, and completed to avoid unnecessary wastage.
• Communicate with the Food & Beverage Manager, Catering Coordinator, Butlers and other service personnel to ensure correct product, service and/or supply to eliminate waste.
• Able to work with a budget to control expenditure.
Customer Service: Delighted Customers
• Ensures that
• requirements are correctly understood, recorded, communicated, followed through, completed and reported on to ensure a 7-Star service to the standards of the hotel,
• Models the ‘7-Star’ Service ethic and Organizational Values – “nothing is too much trouble”.
• Observes guests and anticipate needs to ensure satisfaction.
• Works with other departments and functions to ensure smooth service flow while retaining healthy service relationships and minimising conflict.
• Ensures that an efficient translation service is provided for all non-Arabic speaking employees to ensure the minimum of communication breakdown.
Processes: Effective Processes
• Sets up and manages an effective communication interface between hotel and all other operating departments within the Greater structure.
• Control of quality of hotel hospitality offering by interpreting and communicating the commentary of the Principal efficiently and consistently.
• Conducts regular briefing meetings with all operating departments within the Greater structure to ensure cohesive effort and 7-Star hospitality.
• Sets up and maintains an efficient reporting procedure with the operating departments of the Greater,
• Alerts hotel Management of all upcoming events and preferences that will impact the Hospitality Service of the hotel,
• Assists the hotel Service, Logistics and Procurement departments in the achievement of their objectives.
Learning and Growth: Motivated and Prepared Workforce
• Participates in ad hoc On Job Training and coaching in departments to ensure effective service and operations,
• Participates in On Job Training of Protocol
• Reports on service deficiencies to the Human Resource Manager for the purposes of the design and implementation of appropriate ‘Drills’ and learning programmes,
• Reinforce training and quality standards with the teams,
• Develop and nurturing of interpersonal relationships (with colleagues and internal customers).
Innovation
• Actively seeks innovative ways to reduce cost and increase productivity and efficiency.

Job Details

Date Posted: 2017-08-03
Job Location: Jeddah , Saudi Arabia
Job Role: Hospitality and Tourism
Company Industry: Other

Preferred Candidate

Career Level: Management

التقدم للوظيفة الان

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