Network Support Specialist

• Taking all complaint calls, put each call in a register for follow up and ensuring that all complaints are addressed. All addressed complaints should be updated in the register.
• Preparing a log of the complaints received and submitting to Network Division Head on weekly basis.
• Assist Network Division Head in resolving issues in the network.
• Analysis of server logs and submission of report to Network Division head on daily basis.
• LAN connectivity & Troubleshooting network devices.
• Configure and troubleshooting of network printers • Providing technical support to all users regarding email connectivity and application support.
• Monitoring the UPS in data center and removing any faults that occur on top priority.
• Responsibility to keep running other IT equipment, such as printers and scanners.
• Troubleshooting for any IT-related problem that arises.
• Installation of network subsystems and to modify local, customized software programs/features (e.g., Internet, electronic mail, and telecom features)
• Resolving all issues related to connectivity, system integration, windows operating system and traffic issues.
• Schedule maintenance activities for assigned plant computers/printers on periodic basis.
• Maintaining, repairing and upgrading network and computer systems
• Diagnosing and fixing problems or potential problems with the network and its hardware, software and systems
• Monitoring network and systems to improve performance
• Installing new software, Installing new hardware (servers, printers, computer workstations, etc.)
• Overseeing security of all systems, especially the internet, and installing antivirus protection
• Fixing network faults, Network maintenance, Technical support for people using the network, Training staff on new systems, Day to day admin and monitoring of network use.
• Planning future improvements, suggesting IT solutions to business problems to make sure all IT meets industry standards

Job Details

Date Posted: 2017-08-08
Job Location: Jeddah , Saudi Arabia
Job Role: Information Technology
Company Industry: Manufacturing and Production

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor's degree

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