NOC Engineer – Career Hunters

Under the supervision of Senior NOC Engineer handle complaints for corporate and Residential customers & monitors Company Core Network, Company WiMAX Network and corporate clients.
Duties & Responsibilities:
• Monitor the corporate and residential networks and handle issues on priority basis to resolve it.
• To handle calls from Customer Service Department and mange incidents from inception through resolution.
• Involved in 2nd level trouble shooting to fix the complaints.
• Effectively prioritize site incidents based on service and customer impact.
• Detect, triage, document, fix and escalate all site incidents to the concerned department (Site, Installation, Network, ISDN, Wireless, IT).
• Follow up with the team /other departments till the issue is resolved completely.
• Following up and troubleshooting with Wireless, Network, ISDN, Installation and Site Team Department.
• Coordinating with sales team members to resolve client complaints.
• Provide phone and email support to customers.
• Understanding and Monitoring all critical platform application and service.
• Primary point of contact for Networking, Wireless, Customer Care & Installation, IT departments.
• Ensure SLA’s are met for the Systems and NOC.
• Providing technical support and managing network sheet.
• Highly process focused, Provides input to help improve/build process.

Job Details

Date Posted: 2017-08-02
Job Location: Al Kuwait, Kuwait
Job Role: Information Technology
Company Industry: Internet/E-commerce

Preferred Candidate

Career Level: Mid Career
Gender: Male
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: Bachelor's degree

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