Patient Relation coordinator – Majid Al Futtaim Fashion

Coordinator – Patient Relation is responsible for delivering the quality customer services to the patients in line with MAF Healthcare strategic goals and values. He/She will be responsible for front office including but not limited to greeting, billing, appointment scheduling etc.
• Greet, attend to and ensure customer satisfaction to every Patient coming to the respective Counter/ Reception
• To enquire from the Patient, details regarding first visit or follow-up, name of the Doctor for consultation and whether the Patient is covered by insurance.
• Register patient data in the system, open Patient files for new patients, ensuring all the mandatory information are obtained from the patient.
• To feed Patient visit entry details in the system and ensure that the Patient is made comfortable in the waiting area.
• To inform the Patient the approximate time of waiting before the consultation
• To enter the online requisition for the Patients’ files to the Medical Records Room.
• To inform the Patient regarding follow up dates, if any, specified by the Doctor after the consultation.
• To schedule the patient for further appointment where requested by physicians/patients.
• To Ensure the waiting area is maintained in highest standard reflecting MAF Healthcare, which includes but not limited to hygiene, reading material, Advertisement material, screens, air-conditioning etc.
• Check that addresses, phone numbers and Patient’s information are current.
• To ensure that patients are dealt with in very professional manner and minimum incident/complaint occurrence.
• Reports to his/her immediate Supervisor any incident or requirement needing immediate assistance without leaving the Reception Area.
• Capture customer complaints before escalation, review and handle the complaints at appropriate authority level.

Job Details

Date Posted: 2017-08-17
Job Location: Dubai, United Arab Emirates
Job Role: Customer Service and Call Center
Company Industry: Healthcare, other

Preferred Candidate

Career Level: Mid Career
Gender: Female
Nationality: United Arab Emirates; Austria; Belgium; Bahrain; Switzerland; Germany; Djibouti; Denmark; Algeria; Egypt; Spain; Finland; France; Great Britain (UK); Greece; Ireland; Iraq; Iceland; Italy; Jordan; Comoros; Kuwait; Lebanon; Luxembourg; Libya; Morocco; Mauritania; Netherlands; Norway; Oman; Portugal; Palestine; Qatar; Saudi Arabia; Sudan; Sweden; Somalia; Syria; Tunisia; United Kingdom; Yemen
Degree: Diploma

التقدم للوظيفة الان

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