Product Support – Terberg Middle East FZE

The position is central to our regional customer support and communication with our manufacturing facilities in Europe and Asia.
As a member of our small team in the regional office you will report to the After Sales Manager with the key responsibilities being;
– Providing technical support to customers and distributors in the Middle East and Africa region, both remotely, and where required, onsite.
– Judgment, registration, analysis and settlement of warranty claims from the region.
– Liaising with Terberg factories on service and warranty related issues.
– Investigating and providing technical reports on field issues.
– Preparing quotes for potential service and repair work.
– Coordinating with service partners for servicing activities when required.
– Overseeing service and maintenance contract work to ensure Terberg standards are being maintained.
– Creating policies and documentation relating to service and warranty operations.
– Ensuring field rework campaigns are rolled out and coordinated effectively.
– Parts technical support for the parts coordinators in identifying parts and resolving technical issues related to parts.
– Facilitation of technical training with factory training staff and assisting where possible.
– Supporting the handover and commissioning process of new equipment.
– Education of drivers.
– Product development feedback for current and future products.

Job Details

Date Posted: 2017-08-07
Job Location: Dubai, United Arab Emirates
Job Role: Mechanical Engineering
Company Industry: Technical/Maintenance; Automotive; Industrial
Monthly Salary: US $4,000

Preferred Candidate

Career Level: Mid Career
Gender: Male
Nationality: Albania; Austria; Australia; Bosnia and Herzegovina; Belgium; Bulgaria; Belarus; Canada; Switzerland; Czech Republic; Germany; Denmark; Estonia; Spain; Finland; France; Great Britain (UK); Greece; Croatia (Hrvatska); Hungary; Ireland; Iceland; Italy; Kosovo; Lithuania; Luxembourg; Latvia; Moldova; Montenegro; Macedonia; Netherlands; Norway; New Zealand; Poland; Portugal; Romania; Serbia; Russian Federation; Sweden; Slovenia; Slovak Republic; Ukraine; United Kingdom; United States; South Africa
Degree: Diploma

التقدم للوظيفة الان

أنشئ سيرتك الذاتية الآن و تواصل على الفور مع أكبر و أفضل الشركات اون لاين. إنشائك لسيرة ذاتية على موقع المازن.كوم هي الوسيلة الأكثر فعالية للحصول على الوظيفة Product Support – Terberg Middle East FZE بكل سهولة الان مجانا.


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