Main Responsibilities
Financial: Satisfied Shareholders
• Charging of sundry expenses such as Tickets, Postcards, Photocopies, Phone calls, Faxes, Internet etc.
• Continuous promotion facilities.
Customer Service: Delighted Customers
• Models the Organizational Values and PMR Memorandum in every interaction.
• Co-ordinate and perform the Check-in of individual Guests and Groups.
• Introduction and Rooming of Guests on arrival.
• Booking and recommending of tours, restaurants and other services e.g. Spa bookings, theatre tickets, car hire, babysitting etc.
• Ensuring thorough knowledge of what there is to see and do in and around Magaliesberg, in order to recommend to guests.
• Coordinating laundry and dry cleaning requests.
• Facilitating room-moves and ensuring that Opera has been updated accordingly.
• Handle reservations and reservation queries during busy periods, after hours & weekends
• Coordinating all aspects of a Walk-in reservation.
• Co-ordinate and promote the Chauffeur service.
• Handling the vehicles if and when required.
• Relaying key information about Guests to other departments by means of Semper functions (Traces).
• Enjoy anticipating and exceeding guest expectations.
Processes: Effective Processes
• Maintains departmental Standard Operating Procedures.
• Coordinating all special requests.
• Preparation for arrivals – groups and individuals in accordance with the SOP.
• Insure all keys are written out and cut correctly.
• Prepare special gifting and amenities.
• Assisting in training of new staff.
• Continuous and accurate update of Guest profiles.
• Ensuring both the Front Desk and Back Office areas are clean and tidy.
Learning and Growth: Motivated and Prepared Workforce
• To give necessary support to the relevant sub-departments within Front Office, in line with values, strategies and philosophies.
• Ability to improve technical skill.
Manager of Self
• Getting results through own personal effort & skill.
• Self-Management.
• Developing own skill.
• A mindset, "how can I make a bigger contribution?“
• Valuing company standards.
• Planning for personal success.
• Effective team member.
• Individual tasks & results (Quality, Cost, Delivery & Safety).

Job Details

Date Posted: 2017-08-03
Job Location: Riyadh, Saudi Arabia
Job Role: Hospitality and Tourism
Company Industry: Other

Preferred Candidate

Career Level: Mid Career

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