Rental Sales Agent – Automak Automotive Company K.S.C.C

Position Overview
Dealing with customers effectively by greeting them politely, processing rentals requests and selling optional services, answering and receiving telephone calls, resolving overdue rentals, responding to customer queries and complaints, servicing vehicles for customer, and communicating with drivers for delivery and collection of vehicles. Build rapport with the customers to guarantee business prosperity and repetition.
Main Responsibilities

Provides necessary advice and options for the customer’s vehicle needs by confirming the availability of vehicles, terms and conditions and applicable rental charges
Attends customer calls and responds to their queries through phone, and performs necessary reservations as per client requirement by conforming the payment
– Provides rental offers to customers based on
the standard rates, and also upon ensuring department’s rental underwriting procedures are followed
– Follows-up with customers before the expiry
of the contract and inquires about the extension of contract as per customer requirement and updates into the system
– Follows-up on payment schedules, payment
overdue and any delayed payments as per agreements and confirms the payment
receipt with cashier or collection department
– Secures advance payment through cash or
credit card before further renewal of the rental agreement
– Ensures that all rental customers are at least 21 years of age and possess a valid Driver’s License
– Communicates with Service dept. for necessary preparation of the vehicle as per client requirement and ensures that the vehicle is ready as per requirements
– Conducts inspections to confirm that the
vehicle is clean from inside and outside, condition and performance of the vehicle is in excellent condition, before delivering to the customer and during return or expiry of the agreement with customer
– Prepares vehicle delivery note by marking the
vehicle condition from inside and outside, odometer readings, date of issuance with the customer acceptance signature on the delivery note
– Performs inspections of the condition of the
vehicle during return or expiry of the agreement with customer, to identify any damages and in case of any misuse found during inspection, then refer to service department to estimate the cost of repairing the damages and communicates it to the customer for further payment for the repair
– Performs daily check on the over dues of vehicles not returned by the customer as per the current agreement and follow-up with customers on renewal
– Provides necessary instructions to driver to
fill the activity log with opening and closing time of daily trips, name of driver, trip details with customer acceptance signature in case if the rental agreement or contract is Chauffeur driven
– Monitors duties, work schedules, company
dress code and grooming standards (as per company guidelines) of drivers and reports any discrepancy to Branch Controller
– Monitors Fuel card usage log for company
fleet and report any misuse of company property from any staff or drivers to Branches controller
– Monitors and allocates monthly traffic penalty report received from Sales Administrator
Keeps records and files all customer documents and related rental agreement documents.
– Timely updates of customer details, agreement details and driver details into the system
– Performs other related duties as required

Job Details

Date Posted: 2017-07-26
Job Location: Al Kuwait, Kuwait
Job Role: Sales
Company Industry: Automotive

Preferred Candidate

Career Level: Entry Level
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: Bachelor's degree

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