• Greet customers and help interpret their service needs. Where necessary seek technical diagnostic advice from relevant service personnel.
• Ensure customers receive price estimates at the time of receipt of vehicle or before.
• Respond promptly to telephone queries from customers.
• Liaise with customers of completion deadlines are unlikely to be met.
• Liaise with Cashier to ensure due payment received prior to release of vehicle.
• Ensure Reception area is maintained clean and tidy at all times.
• Ensure all relevant information is clearly & correctly recorded on the Job Card.
• Ensure that instructions on Job cards are clear and concise such that they cannot be misinterpreted by the technician.
• Interpret any pertinent warranties and ensure customers are aware of their rights.
• Ensure customers’ vehicles are neatly parked in the designated areas.
• Liaise with Workshop Controller to plan future appointments and ensure optimum shop loading.
• Together with Workshop Controller, manage customer appointment system.
• Assist the parts department, wherever possible, to promote parts sales for repairs and with reducing dead stock levels.
• Ensure compliance to DPR & other standards required by the company.
• Perform other duties as assigned by immediate manager.
||Customer Service and Call Center
التقدم للوظيفة الان
أنشئ سيرتك الذاتية الآن و تواصل على الفور مع أكبر و أفضل الشركات اون لاين. إنشائك لسيرة ذاتية على موقع المازن.كوم هي الوسيلة الأكثر فعالية للحصول على الوظيفة Service Advisor بكل سهولة الان مجانا.