Service Coordinator – Egypt – Randstad MENA

The job responsibilities are not limited to:
– Provide back office support to Service Sales/Service/Spare Parts Engineers with the following Task- Preparing Service Quotation, AMC proposals with predefined formats- Monitor Service Sales Enquiry on daily basis and maintain the records & follow ups- Service Order processing eg. Customer creation in system, credit approvals, Service Sales Report for job (transfer sheet) and submit to Service Coordinator for execution.- Updating service enquiry & quotation records and updating on CRM against all Service Sales Engineers- Maintaining enquiry, quotation, order status reports and updating on daily basis and reporting to management as required.- Submit monthly KPI of enquiry response time( enquiry to quotation)- Follow up for renewals of maintenance contracts directly with customers.- Follow up of payments if necessary- Ensuring the availability all Pats in time at Warehouse as per commitment to customers.- Monitoring delivery of Parts by suppliers to ensure they are on time.

Job Details

Date Posted: 2017-07-27
Job Location: Egypt
Job Role: Support Services
Company Industry: Manufacturing and Production

Preferred Candidate

Career Level: Mid Career

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