Service Delivery Manager – Injazat Data Systems

· Manage and grow executive client relationship for a strategic account or portfolio of accounts.
· Supports client in the development of tactical and strategic IT plans and budgets.
· Detects trends and opportunities to deliver value to both the client and Injazat.
Client Relationship
· Develops and nurtures excellent client relationships at the executive and operational levels supporting the Account Manager in establishing the customer/client as a reference Account and supporting growth opportunities
· Promotes Customer/client satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery.
· Drives Service Delivery Management partnership that put Injazat in a trusted advisor status with customers and vendors.
Service Delivery Operations
· Ensures all contracted services are delivered to the approved service model for service support
· Acts as focal point of contact for all operational issues for the client and Injazat delivery organizations and between Account Manager and Capability Management
· Ensures delivery of service excellence through monitoring and reporting of performance and acting quickly to address issues as they arise
· Manages onsite operational resources ensuring responsibilities are understood
· Defines and manage local rosters and shifts to ensure service hours coverage, escalating resourcing issues with the Capability Management
· Ensures that the process is adhered to in accordance to documented procedures
· Identifies and drives optimization while managing scope, cost of delivery and resources.
· Identify issues and risks that may impact a successful delivery of contracted services.
· Provide guidance on process improvement and recommends changes in alignment with business tactics and strategy for area of responsibility
· Applies expert subject matters knowledge to manage staff activities to solve most complex business/technical issues within established policies.

Job Details

Date Posted: 2017-08-02
Job Location: Abu Dhabi, United Arab Emirates
Job Role: Information Technology
Company Industry: Information Technology

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor's degree

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