Service Express Operator

Financial: Satisfied Shareholders
• To manage all service requests to ensure minimum of wastage.
Customer Service: Delighted Customers
• To ensure that the hotel experience is carefully and fully implemented to assure the hotel reputation,
• Answer any service requests immediately and courteously,
• Proactively seek opportunities to ‘delight’ guests with ‘random acts of kindness’,
• Ensure that all service requests are follow up on to ensure completeness.
Processes: Effective Processes
• Responsible for:
o Answering calls.
o Greeting guests.
o Knowledge of services provided by the hotel
o Knowledge of all aspects reflected on Guest Services Directory e.g. shopping, doctor, etc.
o Message procedure.
o Communicating with guest as to achieve rapport and create 7-Star ambience.
o Making external bookings for guests.
Learning and Growth: Motivated and Prepared Workforce
• Responsible for own learning and growth.
• Provides Guest Service training when required.
• Service Ambassador for the hotel
• Pro-actively tried out new ideas for delighting guests – see them through.

Job Details

Date Posted: 2017-08-03
Job Location: Jeddah , Saudi Arabia
Job Role: Hospitality and Tourism
Company Industry: Other

Preferred Candidate

Career Level: Management

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