Service Manager – Hospitality

The Service Manager; is the person who is responsible for managing and controlling all maintenance and projects installations sections with the maintenance and installations supervisors.

Job duties include but are not limited to:

MANAGEMENT:

•Reporting to the Regional Service Manager, lead the country Service and Maintenance Supervisors and administration team in all facets of the department operations.

•Oversee Daily operations of Installations and maintenance sections and all service contracts, key accounts and projects installations through department supervisors

•Monitor all PPM programmes, records, internal audit inspection and reports to ensure that all services meet optimum operational and contractual standards and reporting.

•Monitor Reactive maintenance calls and services for optimum response, job completion and reporting.

•Oversee all accounts and collections for the service and maintenance department and all projects installations planning in coordination with Department Projects Manager, Sales Manager and Sales coordination team for equipment, delivery, installation and projects completion.

•Oversee spare parts stock control, ordering, purchasing and best price valuation of suppliers and optimize staff allocation and assets for optimum efficiency in service provision and customer service satisfaction

•Arrange and optimize internal and manufacture service training at all levels to maintain and improve technical and service provision ability

•Mentor and train (as applicable) all supervisors and foremen in organization, leadership, quality of workmanship and customer service

•Promote best practices in all working areas including Health & Safety, Risk Assessment, Food Safety for service personnel, service provision, internal audit and contract and department administration

•Lead by example

ADMINISTRATION:

•Ensure the accurate preparation and maintenance of installation projects planning and operations status records for all projects

•Oversee the maintenance records for all contract, PPM and reactive maintenance attendance and operations including workshop repairs

•Lead weekly department operations status and planning meetings with supervisors

•Submit weekly and monthly operations and status reports to the Regional Service Manager (RSM) and submit monthly contract service reports to clients and RSM

•Monitor and develop working practice and procedures with the supervisors and RSM for continuous service quality improvement

•Liaise with all support departments – finance, HR, IT, Supply Chain, marketing and sales coordination to optimize operating and financial efficiency of the department

•Maintain relations with all other company departments to explore interdepartmental cooperation and promotion to optimize sales and service promotion.

CUSTOMER SERVICE:

•Meet and maintain working and business relations with all clients, contract holders and potential clients to promote customer satisfaction and improved service provision

•Maintain regular monthly meetings with Key Accounts personnel to achieve feedback and proactive operation of contracts and service obligations.

•Respond in a timely manner to all enquiries

•Make regular site visits during project installations and to audit maintenance operations and customer satisfaction with service provision.

•Maintain and optimize business relations with all suppliers, subcontractors to improve our own market presence and service capability

•Liaise and coordinate with sales and marketing for promotion to optimize new business opportunities

DEVELOPMENT & SALES:

•Actively promote manufacturers to accept ASE Service and Maintenance Department as their Preferred Service Provider

•Actively promote sales of maintenance services, maintenance contracts and parts

•Seek out and review strategic business partners for minor works and subcontract to augment service and maintenance provision

Job Details

Date Posted: 2017-08-17
Job Location: Kuwait
Job Role: Management
Company Industry: Industrial

Preferred Candidate

Career Level: Mid Career

التقدم للوظيفة الان

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