Social Media Specialist/ Officer (Restaurants Company)

Are you passionate and enthusiastic to work in a fast growing paced company specialized in restaurants management business run?
Are you professional in Social Media and residing in the State of Kuwait?
If so, apply immediately for this great job vacancy in one of the best Restaurants Companies in the State of Kuwait
Roles and Responsibilities
– Manage all social medial channels of the company
– Assist in creating strategy to enhance the company brands
– Analyze and report social media actions on periodic basis
– Support the company to build the best ever platform for social media on Social Conversation, Quality Engagement and brand awareness
– Enlighten social media audiences and promote brand focused messages
– Coordinate social media messaging with advertising & graphic design
– Manage social media activities including copy writers and any other content(s) via overseeing the completed works and offer guidance or direction
– Audit and analyze social media presences including digital ads, returns, campaigns
– Gather audience and visitors data and determine efficiency and areas that needs improvements
– Develop social media timelines matching with new promotions, campaigns and any other new launched brands
– Oversee & resolve customers’ complaints via phone, emails, or via other social media networks
– Understand/ identify and assess customers’ complaints, determine the causes of the problems and select/ explain the best possible solutions/ alternatives with expediting corrections and/ or adjustments with follow up properly to ensure issues are resolved
– Build sustainable relationships with customers through an open and interactive communications
– Provide accurate, valid and complete information via using the right methods/ tools as per company Policy & Procedures
– Keep/ retain records of customers’ interactions, process customers’ accounts and safely retain documents
– Follow the right communications’ procedure, guidelines and regulations
– Collect customers’ information and analyze customers’ needs/ demands
– Manage large No’s/ amounts of incoming calls, messages…etc.
– Monitor and keep an eye on all company social media sites/ channels and ensure responding on every message via conducting a constructive conversations with clients
– Create engaging and professional visuals (Graphics, pictures, charts, images…etc.) that can reflect clients in a positive manner (customized social media pages; e.g. FB, Twitter, Google+, Youtube, Instagram, Snapchat…etc.) besides develop supporting offline collateral, create original contents…etc.)
– Stay updated with social media trends and tools, inclusive attending networking events, reading blogs and listening to podcasts
– Stay in coordination with Call Center team members to ensure all complaints (online related) are carried forward on a constructive manner
– Be responsible for all company accounts on social media and suggest improvements online and innovative ideas that can assist company enhance its image and reputation on continuous basis
– Oversee all social media activities of a particular client, develop engaging, creative and innovative contents, enlighten audience and promote brand-focused messages
– Other related tasks as required

Job Details

Date Posted: 2017-07-23
Job Location: Hawali, Kuwait
Job Role: Marketing and PR
Company Industry: Catering/Food Services/Restaurants

Preferred Candidate

Career Level: Mid Career
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: Bachelor's degree

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