Team Leader – IT Data Center (UAE Nationals Only) – Tiro International

Our client is a large local bank in the Middle East region looking for a Team Leader – IT Data Center who conduct and manage the daily operations of the bank’s Data Center in order to ensure optimal availability of services within agreed compliance frameworks, service level agreements (SLAs) and turnaround times (TATs).
Job Responsibilities:
– Monitor and maintain quality controlled safety and security procedures to ensure required levels of safety measures are in place.
– Communicate and coordinate the status of incidents to ensured issues are resolved within agreed turnaround times.
– Manage the team responsible for providing End Of Day operations and first level support to ensure activities are completed as per the approved procedures.
– Conduct NOC Activities within the data centre as per shift requirements in order to support business functions.
– Manage escalation of issues to second level, address issues and keep up to date information about the progress of problem resolution in order to provide updates to senior management.
– Conduct and monitor the backup/archiving, scheduling and restore/retrieval of data as scheduled in order to support business operations.
– Perform reviews in terms of space, power and cooling in the Data Center in order to support capacity planning.
– Report progress and outstanding issues to management and oversee all high priority incidents to ensure closure within agreed turnaround times.
– Organised and supervise the activities and work of the team.
– To ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.
– Implement approved departmental policies, processes and procedures.

Job Details

Date Posted: 2017-08-02
Job Location: Abu Dhabi, United Arab Emirates
Job Role: Banking
Company Industry: Banking

Preferred Candidate

Career Level: Mid Career

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