Technical Support Associate – IT Service Desk – Alghanim Industries
To deliver world class 1st/2nd level technical support related to all key services & systems supported by Information Technology. Support may be given in via telephone, remotely, email & on-site field visits. TSA must be knowledgeable in a broad, constantly evolving assortment of Information Technology, policies, procedures, & must possess the maturity & reliability to provide user support accurately & consistently.
• Support the end user client environment such as Desktops, Laptops, Mobiles, IP Phones and client applications.
• Incident troubleshooting, analysis, resolution and/or escalation.
• To provide a single and quality point of contact for IT customers
• Monitor the status & progress toward resolution of all open incidents.
• Perform classification; prioritizing of incidents dependant of the impact of the issue.
• Quick & efficient handling of IT incidents & service requests on first contact.
• Work closely across IT in achieving common goals.
• Work effectively as a team member.
• Develop knowledge of client business & IT environment with the goal of increasing first-call resolution rates.
• To perform out of hours duties as directed and documented as per schedule.
التقدم للوظيفة الان
أنشئ سيرتك الذاتية الآن و تواصل على الفور مع أكبر و أفضل الشركات اون لاين. إنشائك لسيرة ذاتية على موقع المازن.كوم هي الوسيلة الأكثر فعالية للحصول على الوظيفة Technical Support Associate – IT Service Desk – Alghanim Industries بكل سهولة الان مجانا.