Tele Sales Team Leader – Job N Job UK Ltd

The Telesales Team Leader will be responsible for supervising a small team of Telesales Executives who are responsible for generating leads, winning business and up-selling our products and services.
The telesales team will be proactively championing the outbound sales activity for Rapid Access so role will suit a bright, warm and driven person who has previous experience of managing a telesales team or is ready to step up into a management role.
The role holder will be responsible for ensuring that the telesales team proactively generates and qualifies leads by calling current, potential and existing customers and booking appointments for the Operational and Sales team.
Team Management:
Ensure individual KPIs and lead generation KPIs for sales managers are met
Deliver upon the agreed telesales KPIs Management of the telesales team
Deliver the agreed group telesales targets within budget through appropriate planning, recruitment, direction, organisation and control of the team
 Coach, mentor and develop team members including through call coaching sessions, call evaluations and development of outbound sales scripts
Monitor daily statistics and report on set KPIs for all team members to ensure optimal service results are achieved
Liaise with the sales team to ensure optimal service is being provided through lead generation
New Business Development:
Participate in outbound calling campaigns to generate leads in line with business needs
Adopt a tenacious but professional approach, acting as an ‘ambassador’ of Rapid Access
Generate appointments and sales leads for the appropriate operational and sales staff to follow up
Research, identify and qualify potential customers needs and requirements
Gather relevant potential customer information over the phone to help prepare the operational and sales staff for appointment so the best possible conversion rates are achieved
Maintain constant communication with operational and sales staff to ensure smooth transition from lead generation to close
Use extensive knowledge to keep customers informed of our products and services
Look for opportunities to up-sell and cross-sell across our entire product portfolio
Develop and sustain a strong relationship between Rapid Access and our customers
Deal with all customer queries quickly, efficiently and cost effectively
Ensure customer service and customer expectations are exceeded
Sales Support Activities:
Ensure the CRM system is routinely updated with information such as call outcomes, generated leads, quotes sent and sales achieved
Complete regular reporting activities to measure self and team against agreed targets
Preparing and coordinating customer proposals and quotations

Job Details

Date Posted: 2017-11-13
Job Location: Dubai, United Arab Emirates
Job Role: Customer Service and Call Center
Company Industry: Real Estate
Monthly Salary: US $4,000

Preferred Candidate

Career Level: Management

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