ممثلة خدمة عملاء (Call Center)

Job Duties:
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job Details

Date Posted: 2017-10-08
Job Location: Riyadh, Saudi Arabia
Job Role: Customer Service and Call Center
Company Industry: FMCG

Preferred Candidate

Career Level: Mid Career
Gender: Female
Nationality: Saudi Arabia
Degree: Bachelor's degree

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