Aftermarket sales executive – Matgr

Sales Targets
– Meet monthly spare parts sales, visits and contracts targets.
– Implement Promotion programs to increase the sales and meet customer requirements.
– Implement Marketing program of new Services and facilities.
– Analyze monthly reports on sales and expenses to ensure that productivity and profitability objectives are met.
– Work closely with S. Parts Manager to maintain pricing and gross margin requirements.
Customer Leads
– Place outbound calls and meetings to follow up on service leads.
– Effectively communicate to the customer on the timeline of repair and maintenance.
– Advise customers on the value of maintenance in accordance with the manufacture’s specifications.
– Generate leads in the same Area and organize group visits to reduce traveling costs.
– Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele.
Quality assurance
– Review, track and prioritize day to day customers complains and requirements to ensure the service level.
– Review and update customer accounts details and Warranty info on ERP System.
– Handle products calls back and suggest solutions of a product complains or returns.
– Define and implement customer service standards to improve quality of service.
– Handle complex and escalated customer service issues.
– Review customer contracts, Quotations, Invoices and Customer’s feedback.
– Follow up payments status and dealing with complex collections.
– Monitor accuracy of reporting and data base information on ERP System.
– Verifies warranty and service contract coverage.
– Evaluate performance of staff.
– Identify and address staff training and coaching needs.

Job Details

Date Posted: 2017-10-19
Job Role: Sales
Company Industry: Automotive; Support Services; Customer Service

Preferred Candidate

Career Level: Entry Level
Gender: Male
Nationality: Egypt
Degree: Bachelor's degree

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