Applciation support Engineer @ Qatar – Aufait Technologies

Hello folks, we are hiring Dotnet resource for Onsite project assignment at Qatar location for one of our esteemed client. Below is job description.
Job description:
Title : Application support engineer
Experience : 3+ years
Project Duration : 6 months – 1.6 years’ (extendable based on performance)
Work location : Doha, Qatar
Notice Period : Immediate – 30 days
Payroll company : Aufait Technologies
Employment Mode: Retainer / Contract to hire / Consultant
Note: Candidate must know English & Arabic languages (Read/Write/Speak)
Technical skills:
• Fields incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.
• Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Prioritizes, schedules, and administers all instances where enhancements and defect resolution are required.
• Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Communicates application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Tests fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Maintains and enhances performance of all new and existing software and applications across the organization.
• Identifies and learns appropriate software applications used and supported by the organization.
• Participates in the design, development, and delivery of software applications training programs and individual classes.
• Posts software updates, knowledge bases, and frequently asked questions resources on company ITSM intranet (when available) to assist in problem resolution.
• Provides orientation and training to end users for all modified and new systems.
• Provides support for the testing of new and existing software applications under development or consideration for purchase.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Broad knowledge of programming languages and techniques, including [SQL] and [Oracle].
• Able to develop and interpret technical documentation for training and end user procedures.
• Knowledge of trends in technology relating to software applications.
• Experience with building and maintaining databases for query and problem tracking.
• Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
• Basic knowledge of current network hardware, protocols, and standards required.
• Proven experience in the operation and analysis of database, software, and standards, as well as data retrieval methodologies.
• Good understanding of relational databases and hands-on experience with writing basic SQL queries.
Suitable candidates please share your profile.
Total Experience:
Primary roles:
Relevant exp according to JD:
Exp as Application support:
Experience/Knowledge on SQL:
Holding any Certifications:
Current Company & location:
Current CTC:
ECTC:
Official Notice Period & Negotiable:
Interested to work in Qatar location:
Reason for job change:
Skype ID:
Nationality:
Please attach the passport scanned copy:

Job Details

Date Posted: 2017-10-18
Job Location: Doha, Qatar
Job Role: Engineering
Company Industry: Information Technology

Preferred Candidate

Career Level: Mid Career
Gender: Male

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