Arabic Speakers-Call Center Agent-Client of TASCoutsourcing – TASC Outsourcing

Call Center Agent Job Responsibilities and Duties:

Answer incoming calls and respond to customer’s emails

Management and resolve customer complaints

Sell products and place customer orders in the computer system

Identify and escalate issues to supervisors
Provide product and service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints using applicable software

Process orders, forms, and application

Route calls to appropriate resources

Document all call information according to

standard operating procedures

Recognize, document, and alert the management

team of trends in customer calls

Follow up customer calls where necessary

Upsell products and services

Complete call logs and reports

Other duties as assigned

Job Details

Posted Date:2018-10-06
Job Location:Dubai, United Arab Emirates
Job Role:Customer Service and Call Center
Company Industry:Financial Services

Preferred Candidate

Career Level:Entry Level
Nationality:United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen

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