Area Head, Al Ain (UAE Nationals ONLY) – First Abu Dhabi Bank FAB

This role holder is responsible to manage a network of 7 -10 branches in defined cluster and directing and guiding the branches in the assigned region and ensuring of achieving sales and satisfaction targets, and maximizing the profitability and widening the NBAD footprint across the cluster. The role holder is also responsible enhancing the sales & marketing of all retail banking products by capitalizing on direct and cross sell opportunities and ensuring efficient customer services.
•Work closely with Regional Head to implement distribution/network strategy and sales & services strategy. Agree overall budget and KPI targets as well as budget and targets per customer segments for the cluster with Regional Head and delegate budget and targets to the Branch Managers in the cluster. Delivering the agreed budget & KPI targets in that cluster with managing, supporting and monitoring branches, branch managers, sales & service teams performance.
•Implements departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a standardized quality, cost-effective service with high standard customer experience across all branches in that cluster.
•Explore and gather all needful details to create new business opportunities within the cluster in coordination with other Business Lines. Also gather all details to open/relocate/remove a branch or ATM/CDM in that cluster and provide business justification.
•Representing the bank in local community in the assigned cluster
•Handle customer complaints in coordination with Head of Customer Experience
•Defines goals and key performance indicators for each member of the team and ensure effective implementation of the NBAD performance management process
•Develops talent within the team by providing guidance and coaching to achieve the defined goals with clear focus on Emiratasation

Job Details

Date Posted: 2017-12-14
Job Location: Abu Dhabi, United Arab Emirates
Job Role: Banking
Company Industry: Banking

Preferred Candidate

Career Level: Mid Career

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Area Head, Al Ain (UAE Nationals ONLY) – First Abu Dhabi Bank FAB

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