Area Service Manager-Automotive – Harmony Connections

• Monitor and drive Dealer performance in relation to Customer Delight, Service Quality KPIs, Dealer Standards and Genuine Parts & Accessory purchase performance.
• Implement service strategy, programs and processes as directed by HQ and Aftersales Director.
• Develop, agree and implement annual business plans and targets with Dealers.
• Follow up business plans to provide support and direction.
• Ensure agreed activities and measures are documented and executed.
• Regular monitoring of respective markets’ service performance.
• Identify dealer staffs’ needs / requirements for Technical & Non-technical training.
• Ensure Dealers are equipped with recommended equipment.
• Assist in Service related conferences.
• Manage customer complaints escalated by Customer Care Coordinator.
• Maintain communication links with HQ & dealer network.
• Management of business projects.
• Monitor Technical Support requirements within own markets. Direct focus/activities of Technical Support as appropriate.

Job Details

Date Posted: 2018-01-12
Job Location: Dubai, United Arab Emirates
Job Role: Management
Company Industry: Automotive
Monthly Salary: US $9,000

Preferred Candidate

Career Level: Management
Gender: Male
Nationality: United Arab Emirates; Albania; Austria; Bosnia and Herzegovina; Belgium; Bulgaria; Bahrain; Belarus; Switzerland; Czech Republic; Germany; Djibouti; Denmark; Algeria; Estonia; Egypt; Spain; Finland; France; Great Britain (UK); Greece; Croatia (Hrvatska); Hungary; Ireland; Iraq; Iceland; Italy; Jordan; Comoros; Kosovo; Kuwait; Lebanon; Lithuania; Luxembourg; Latvia; Libya; Morocco; Moldova; Montenegro; Macedonia; Mauritania; Netherlands; Norway; Oman; Poland; Portugal; Palestine; Qatar; Romania; Serbia; Russian Federation; Saudi Arabia; Sudan; Sweden; Slovenia; Slovak Republic; Somalia; Syria; Tunisia; Ukraine; United Kingdom; Yemen
Degree: Bachelor's degree

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