Assistant Brand Manager – Al Mana

Aid the Brand Manager with daily operations of multiple casual dining restaurants, conducting regular visits to all branches to ensure seamless operations. Plans, organizes, develops, directs, supervises, and control the activities of the brand within the guidelines of profitability, leadership, growth and discipline with direct responsibility for development. Ensures customer satisfaction through implementing effective management controls of food and beverage with quality services. Implements and monitors the brand’s strategy in the market to maximize sales and profit.
• Lead brand’s growth in current and new markets based on business development plans and market analysis
• Regularly monitor brand performance and interpret and translate analysis into strategic and operational plans
• Lead a team of Restaurant Managers to ensure sales and profit targets are attained while maintaining applicable standards and excellent quality of service
• Maximize bar and kitchen profitability by ensuring portion control; monitoring accuracy of charges
• Conduct competitive strategic analysis, consumer segmentation, and consumer insight development to allow for competitive advantage
• Audit the monthly food and beverage costs received from the Accounts Department and Purchasing and Supply Chain Officer in coordination with the Restaurant Managers
• Approve weekly schedules and leave requests of direct reports, forwarding to the human resources department accordingly for review and action
• Take brand ownership and provide the vision, mission, goals and strategies to match up to the service delivered within the Restaurants
• Develop rapport with all customers to provide a welcoming environment and receive honest feedback on their experience, developing statistical plans and action plans to act on customer feedback
• Analyze how the brand is positioned in the market and crystallize targeted customer insights
• Ensure all food served to the customers is fresh and clean; a reflection of the brands philosophy
• Address all complaints or queries received via email, social media or other channels by customers to allow for absolute customer satisfaction
• Ensure that all customer feedback, positive or negative and any customer complaints are dealt with in accordance with the company procedures
• Maintain impeccable personal presentation and communication skills to reflect the Company in a professional and courteous manner
• Answer operational questions and issues from franchisees, suppliers, vendors and colleagues
• Coordinate the entire restaurant operation working with the relevant heads to allow for input of their expertise, but also ensuring best practice is always implemented
• Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
• Identify issues with operational processes to make improvements continuously to allow for achievement of absolute seamless operations
• Supervise and assign responsibilities to keep all machines and equipment in good working condition at all times coordinating with the maintenance team as and when required
• Monitor computer system and sales programme to ensure smooth running of the system in all outlets
• Monitor through conducting regular spot checks for daily hygiene and work practices in both service and production
• Create and execute project work plans and timelines and revise as appropriate to meet the changing needs and requirements

Job Details

Date Posted: 2017-10-25
Job Location: Doha, Qatar
Job Role: Management
Company Industry: Catering/Food Services/Restaurants

Preferred Candidate

Career Level: Management
Degree: Bachelor's degree

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