B2B Operations West & South Junior Analyst – Zain Group

The jobs in this level are responsible for handling received requests and executing initiative across all digital channels/ systems. They also analyze and resolve simple and recurring issues in a concise and timely manner.
* Implement Commercial Technical Support policies and procedures
* Carry out assigned activities in specified area with direct supervision
Service Support:
* Collect service requirements for new updates or upgrades, document requirements and act as a focal point between different entities until efficient deployment
* Publish new content on digital channels and portals (i.e. Website, Mobile Application, Online Shop, Intranet)
* Monitor and analyze digital channels/ portals traffic and performance, identify issues and areas of improvement, and escalate problems when needed for decision making and resolution purposes
* Analyze simple and regularly identified issues, develop design requirements and implement changes
* Handle web analytics administrative activities (i.e. promotional banners, updating tables, etc.) and generate periodical reports
* Coordinate with concerned internal/ external entities to ensure consistency of information across all Zain digital channels/ portals
* Perform Commercial Technical Support administrative tasks such as reporting, documenting and archiving activities in an accurate and timely manner
* Open remedy ticket and follow up with other departments regarding customer requests & issues.
* Meet customer satisfaction based on quarterly survey.
Teamwork and Cooperation
* Liaise with other team members to build effective working relationships and identify synergies

Job Details

Date Posted: 2017-11-21
Job Location: Jeddah , Saudi Arabia
Job Role: Other
Company Industry: Sales

Preferred Candidate

Career Level: Entry Level

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