Baggage Services Duty Manager | Qatar Airways | Doha – Qatar Airways

About Your Job:
In this role you will ensure the monitoring and functioning of smooth operations at Hamad International Airport (HIA)to maintain high standard of service delivery to all customers arriving and transferring at Doha hub. You will take timely decisions pertaining to baggage operations at Arrival Terminal and Baggage Control Center-Transfer Baggage area.
Accountabilities include:
* Manage implementation of in-house procedures for Baggage Services department – Landside and Airside areas at HIA
* Monitor and review key performance indicators and ensure they are met
* Ensure all passengers are handled correctly and a personalized service is provided to high yield passenger as well as any special service required
* Ensure timely delivery of arrival baggage in the baggage reclaim area
* Implement action plan for any diverted flight / misconnections / mass offloading at respective stations
* Maintain and control costs pertaining to handling of petty cash
* Ensure justification is provided on cost with proper documentations, passenger signatures and finance documents maintained
* Ensure all discrepancies / AQD's are reported in a timely manner

Job Details

Date Posted: 2017-10-12
Job Location: Qatar
Job Role: Customer Service and Call Center
Company Industry: Airlines/Aviation

Preferred Candidate

Career Level: Mid Career

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