– Contribute to the formulation and implementation of the Billing Operations & Configurations Unit Strategy and plans in order to ensure alliance with the company’s business line needs and objectives.
– Assist in the day-to-day operations of the respective department by providing expertise, encouraging and ensuring teamwork and aligning work process in order to achieve high performance standards and meet established targets and objectives and ensure employee engagement in a motivated work environment.
– Assist in the entire billing process and provide customer focused billing support for the contact center operations.
– Oversee billing cycle and ensure generation of cycle reports and monitor cycle runs in order to ensure accuracy of bills.
– Incorporate tariffs plans and revision and incorporate the same to run customer reports and identify Account Receivable.
– Ensure all lines have been activated and / or reactivated after bill settlements by customers to maintain customer satisfaction.
– Ensure all required documentation such as Customer ID etc. are available for processing of information.
|Job Role:||Information Technology|
|Career Level:||Mid Career|