Call Center agent (Bilingual)

Job Purpose:

• Responsible for answering incoming calls, actively listening to customers, providing information, troubleshooting and resolving customer problems and concerns regarding the bank’s products or services and retaining customers relationships.

Principal Responsibilities/Accountabilities:

• Support and provide superior service via phones, e-mails and faxes

• Identify and escalate customer issues to the appropriate department

• Understand the impact of attitude in handling calls professionally and use the most appropriate way to communicate with different behavior types on the telephone.

• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.

• Effectively deal with job stress, angry callers, and upset customers and apply the elements of building positive rapport with different types of customers over the phone.

• Apply the proper telephone etiquette to satisfy various customer situations.

• Identify voice skills and how to enhance a good telephone presentation.

• Meets commitments to customers and organization.

• Other duties as assigned.

Job Details

Date Posted: 2017-12-07
Job Location: Kuwait
Job Role: Other
Company Industry: Banking

Preferred Candidate

Career Level: Entry Level
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: Bachelor's degree

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