Call Center Agent

Functional Description:

Answer phones to respond to orders, general customer inquires,, and customer complaints. Project a professional company image through all communication tools interaction.

Major Duties and Responsibilities:

•Answer phones and respond to customer requests.

•Contacting customers as required.

•Following the campaign procedure.

•Sell product and place customer orders in computer system.

•Provide customers with product and service information.

•Transfer customer calls to appropriate staff.

•Identify, research, and resolve customer issues using the computer system.

•Follow-up on customer inquires not immediately resolved.

•Recognize, document and alert the supervisor of trends in customer calls.

•Recommend process improvements.

Note: this job description shall include, but is not necessarily limited to the above duties. May temporarily perform other duties assigned to maintain operations and services.

Reporting Line:

This position reports to the call center supervisor.

Job Details

Posted Date: 2018-05-07
Job Location: Jeddah , Saudi Arabia
Job Role: Customer Service and Call Center
Company Industry: Automotive
Monthly Salary: US $1,500

Preferred Candidate

Career Level: Entry Level
Nationality: Saudi Arabia
Degree: High school or equivalent

التقدم للوظيفة الان

أنشئ سيرتك الذاتية الآن و تواصل على الفور مع أكبر و أفضل الشركات اون لاين. إنشاء سيرتك الذاتية على موقع المازن.كوم هي الوسيلة الأكثر فعالية والأسرع للحصول على الوظيفة Call Center Agent بكل سهولة الان مجانا.


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