Answer phones to respond to orders, general customer inquires,, and customer complaints. Project a professional company image through all communication tools interaction.
Major Duties and Responsibilities:
•Answer phones and respond to customer requests.
•Contacting customers as required.
•Following the campaign procedure.
•Sell product and place customer orders in computer system.
•Provide customers with product and service information.
•Transfer customer calls to appropriate staff.
•Identify, research, and resolve customer issues using the computer system.
•Follow-up on customer inquires not immediately resolved.
•Recognize, document and alert the supervisor of trends in customer calls.
•Recommend process improvements.
Note: this job description shall include, but is not necessarily limited to the above duties. May temporarily perform other duties assigned to maintain operations and services.
This position reports to the call center supervisor.
|Job Location:||Jeddah , Saudi Arabia|
|Job Role:||Customer Service and Call Center|
|Monthly Salary:||US $1,500|
|Career Level:||Entry Level|
|Degree:||High school or equivalent|