Call Center Agents – Kawader HR Consultancy

1. Deals with customer 's queries, complaints, request and suggestions in accordance with the established procedures and operating instructions. Abides by the established adherence policy. Provides consistent quality service by telephone, email, etc…demonstrates proficiency in responding to incoming calls
2) Provides accurate services to the company customers in a clear, continuous, and professional manner.
3) Handles all incoming calls with assistance from supervisors when necessary. Interface with the all concerned sections including Water/ Power Account, and Sales when required in order to ensure that customers are provided with prompt and reliable response.
4) Highlights to the immediate supervisor the key issues and follow up as required resolving the issues.
5) Exhibits diplomacy when dealing with or addressing all customers’ calls Show politeness, poise, and dignity in handling calls.
6) Has a good attendance and work record including punctuality and reliability. Attends to shift work as assigned to ensure continuity in Contact Center service operations
7) Abides by the Contact Centre Shift Adherence policy.
8) Assists in conducting Customer Satisfaction surveys or campaigns when required.
9) Comply with the operating instructions and quality standards at all times

Job Details

Date Posted: 2017-10-09
Job Location: Al Ain, United Arab Emirates
Job Role: Customer Service and Call Center
Company Industry: Employment Placement Agencies/Recruiting
Monthly Salary: US $1,500

Preferred Candidate

Career Level: Mid Career
Gender: Male
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: Bachelor's degree

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