Call Center Agents – Kawader HR Consultancy
1. Deals with customer 's queries, complaints, request and suggestions in accordance with the established procedures and operating instructions. Abides by the established adherence policy. Provides consistent quality service by telephone, email, etc…demonstrates proficiency in responding to incoming calls
2) Provides accurate services to the company customers in a clear, continuous, and professional manner.
3) Handles all incoming calls with assistance from supervisors when necessary. Interface with the all concerned sections including Water/ Power Account, and Sales when required in order to ensure that customers are provided with prompt and reliable response.
4) Highlights to the immediate supervisor the key issues and follow up as required resolving the issues.
5) Exhibits diplomacy when dealing with or addressing all customers’ calls Show politeness, poise, and dignity in handling calls.
6) Has a good attendance and work record including punctuality and reliability. Attends to shift work as assigned to ensure continuity in Contact Center service operations
7) Abides by the Contact Centre Shift Adherence policy.
8) Assists in conducting Customer Satisfaction surveys or campaigns when required.
9) Comply with the operating instructions and quality standards at all times
||Al Ain, United Arab Emirates
||Customer Service and Call Center
||Employment Placement Agencies/Recruiting
||United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
التقدم للوظيفة الان
أنشئ سيرتك الذاتية الآن و تواصل على الفور مع أكبر و أفضل الشركات اون لاين. إنشائك لسيرة ذاتية على موقع المازن.كوم هي الوسيلة الأكثر فعالية للحصول على الوظيفة Call Center Agents – Kawader HR Consultancy بكل سهولة الان مجانا.