Call Center Manager

  • Motivating and inspiring the team to surpass their potential.
  • Participate in setting the Call Center strategies.
  • Ensure effective participation in translating Customer Service and Call Center strategies into operational plan.
  • Set, follow-up and control Call Center objectives and key performance indicators based on the company's corporate objectives
  • Prepare Call Center yearly budget.
  • Analyze the actual vs. budget results on a quarterly basis, and take preventive actions to reduce unnecessary excessive costs.
  • Participate in the products development, testing, Launching and improvement of new services, through delivering new ideas, feedback, and recommendations to the concerned entities.
  • Transfer and follow-up un-resolved requests and complaints with the concerned staff and entities.
  • Maintain, update and improve the techniques and the tools of Call Center Unit that guarantee effective and efficient practice.
  • Interview and select Call Center candidates.
  • Develop knowledge of latest call center technologies.
  • Analyze Call Center daily, weekly, monthly, seasonal, and yearly statistics, detect customer behavior trends, and suggest ways of improvements.
  • Ensure effective participation in developing and improving company’s work environment.
  • Lead, develop and motivate team members to reach optimum performance and achieve corporate, department and unit's objective.
  • Perform any duty or assignment requested by management.
  • Responsible for Contributing to the enhancement of customer satisfaction.

Job Details

Date Posted: 2018-01-24
Job Location: Al Kuwait, Kuwait
Job Role: Customer Service and Call Center
Company Industry: Telecommunications

Preferred Candidate

Career Level: Management
Degree: Bachelor's degree

التقدم للوظيفة الان

Call Center Manager

أنشئ سيرتك الذاتية الآن و تواصل على الفور مع أكبر و أفضل الشركات اون لاين. إنشائك لسيرة ذاتية على موقع المازن.كوم هي الوسيلة الأكثر فعالية للحصول على الوظيفة Call Center Manager بكل سهولة الان مجانا.

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