Call Center Representative

We are looking for a Saudi National or ((sons of a citizen or husband, wife of a citizen)) Call Center Representative that will be the link between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
•Manage large amounts of inbound and outbound calls in a timely manner
•Follow communication “scripts” when handling different topics
•Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
•Seize opportunities to upsell products when they arise
•Build sustainable relationships and engage customers by taking the extra mile
•Keep records of all conversations in our call center database in a comprehensible way
•Frequently attend educational seminars to improve knowledge and performance level
•Meet personal/team qualitative and quantitative targets
Call Center Representative

Job Details

Date Posted: 2017-10-05
Job Location: Riyadh, Saudi Arabia
Job Role: Customer Service and Call Center
Company Industry: Insurance
Monthly Salary: US $1,500

Preferred Candidate

Career Level: Entry Level

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