Call Center Supervisor – Alghad

  • Meet monthly key contact center performance goals for customer satisfaction, quality, productivity and key performance metrics.
  • Monitor and evaluate agent monthly performance, including call/email and after- work monitoring (using call recording and quality assurance applications), review productivity and attendance reports.
  • Conduct formal agent performance reviews, including annual goal- setting/performance development plan, mid-year performance review, and final year- end performance review. Assist agents with career development.
  • Report, analyze and resolve system, customer and operational issues that impact service quality. Strive to provide all customers with an outstanding customer experience.
  • Setting and meeting performance targets for speed, efficiency, sales and quality.

Job Details

Posted Date: 2018-04-22
Job Location: Amman, Jordan
Job Role: Customer Service and Call Center
Company Industry: Other

Preferred Candidate

Career Level: Mid Career
Nationality: Jordan
Degree: Bachelor's degree

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