Call Center Supervisor (Saudi Female only) – Zahid Tractor & Heavy Machinery Co. Ltd.

Primary Purpose of the Job:
– Manages the call center operation for both In-bound and Out-bound activities. Supervises the Sales assistant’s activities ensuring smooth running of operation.
– Lead generation through telemarketing, direct mail follow up and enquiries.
– Communicate leads and enquiries to concerned departments via CRM.
– Customer Satisfaction Surveys and Market Research surveys.
– Update customer database and develop an industry segmented database.
Principal Accountabilities:
– Segment customer lists from database as per campaign targets.
– Develop call script for telemarketing, direct mail follow up, customer satisfaction surveys and market research surveys.
– Assign customer lists and work schedules to sales assistants and monitor progress.
– Supervise the sales assistants to ensure the quality and targeted number of calls is maintained.
– Generate weekly productivity reports for call center.
– Closely monitor In-bound and Out-bound calls quality and intervene when needed.
– Train sales assistants on campaign details, call scripts, targeted segments and basic product knowledge.
– Campaign reporting on periodical basis for leads generated, leads classification and leads quality.
– Ensure customer details and contact details are updated on AS400 & CRM through the CRM Champions in the concerned regions.
– Conduct statistical analysis of call data, call script response & surveys to report results and findings.
– Communicate leads through CRM to the concerned region.
– Ensure that systems and hardware are maintained to provide the service required.
– Closely monitor customer complaints ensuring proper handling and customer satisfaction is maintained.

Job Details

Date Posted: 2017-12-14
Job Location: Jeddah , Saudi Arabia
Job Role: Support Services
Company Industry: Manufacturing and Production; Construction; Customer Service
Monthly Salary: US $2,000

Preferred Candidate

Career Level: Mid Career
Gender: Female
Nationality: Saudi Arabia
Degree: Bachelor's degree

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Call Center Supervisor (Saudi Female only) – Zahid Tractor & Heavy Machinery Co. Ltd.

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