Assist in the formulation of targets for individuals and teams
Hire and onboard new employees
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
Keep management informed on issues and problems
Prepare monthly/annual results and performance reports
|Job Location:||Cairo, Egypt|
|Job Role:||Customer Service and Call Center|
|Company Industry:||Catering/Food Services/Restaurants|
|Career Level:||Mid Career|