Call Center Supervisor – Star City Group

Assist in the formulation of targets for individuals and teams
Hire and onboard new employees
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
Keep management informed on issues and problems

Prepare monthly/annual results and performance reports

Job Details

Date Posted: 2018-01-09
Job Location: Cairo, Egypt
Job Role: Customer Service and Call Center
Company Industry: Catering/Food Services/Restaurants

Preferred Candidate

Career Level: Mid Career
Degree: Bachelor's degree

التقدم للوظيفة الان

Call Center Supervisor – Star City Group

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