Call Center/Contact Centre Agent – UAE National – Commercial Bank of Dubai

JOB PURPOSE
• To provide & deliver a professional one stop customer service and create a positive impression of the bank over the phone in line with the bank’s established standards.
PRINCIPAL ACCOUNTABILITIES
Work Management
• Ensure providing superior customers’ services & answer all incoming calls with maximum quality and highest productivity.
• Recognize and convert sales opportunities while answering prospect customers’ inquiries and deepen existing customers’ relationships by Cross Selling and generating sales leads.
• Applying sound & accurate product knowledge.
• Follow up all activities and requests arising from customers’ calls and deliver as promised.
• Complaints’ handling and problems’ resolution.
• Checking and updating customer’s data and information.
• Provide management with valid and regular customers’ feedback.
• Ensure efficient secrecy by applying the standards security measurements before providing any information to callers as specified by bank’s policy & procedures.
• Timely reporting in line with Operational Risk Management guidelines
• Keeps updated about polices, procedures and practices within department / bank to ensure consistent adherence.
• Coordinate with HR / Training Center at Head Office in connection with the nominations for training, performance management and other staff related services.

Job Details

Date Posted: 2017-10-11
Job Location: Dubai, United Arab Emirates
Job Role: Customer Service and Call Center
Company Industry: Banking

Preferred Candidate

Career Level: Mid Career
Nationality: United Arab Emirates
Degree: Bachelor's degree

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