- Take inbound and outbound calls.
Attend to the customers’ inquiries and requests.
Meet the expected performance by focusing on the Key Performance Indicators (KPIs).
Provide the customers with guidance and information about the company’s services.
Resolve customers’ problems by clarifying issues and implementing solutions.
Escalate unresolved problems to the direct manager.
Follow-up on pending issues to get them solved.
Maintain the customer database by updating information regularly (e.g.: Call Reason).
Perform other job-related duties as assigned by direct manager.
|Job Location:||Amman, Jordan|
|Job Role:||Customer Service and Call Center|
|Career Level:||Mid Career|
|Nationality:||United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen|