Call Centre Agent – Posta Plus

Call Centre Agent – Posta Plus

Responsibilities:

  • Take inbound and outbound calls.
  • Attend to the customers’ inquiries and requests.

  • Meet the expected performance by focusing on the Key Performance Indicators (KPIs).

  • Provide the customers with guidance and information about the company’s services.

  • Resolve customers’ problems by clarifying issues and implementing solutions.

  • Escalate unresolved problems to the direct manager.

  • Follow-up on pending issues to get them solved.

  • Maintain the customer database by updating information regularly (e.g.: Call Reason).

  • Perform other job-related duties as assigned by direct manager.

Job Details

Posted Date: 2018-10-24
Job Location: Amman, Jordan
Job Role: Customer Service and Call Center
Company Industry: Shipping

Preferred Candidate

Career Level: Mid Career
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: Bachelor's degree

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